Customer care Representative- Check ‘n Go/Allied Advance Loan
Do you realy enjoy supplying service that is excellent building enduring customer relationships? Do you need to go beyond conventional jobs that are retail begin to build your job? Have you got curiosity about being part of A financial that is industry-leading services? Do you want in order to make your following move? In that case, you want to communicate with you!
Summary of Role and Key Accountabilities:
Our Customer Service Associates have reached one’s heart of that which we do at Check ‘Go and Allied advance loan, both right area of the Axcess Financial category of businesses. Daily in metropolitan areas and towns in the united states, they’ve been greeting clients, processing loan requests, answering inquiries about items, advertising new items, and much more — all with all the objective of delighting our valued clients. We offer cash solutions the real deal people and make an effort to function as the choice that is first everyday monetary solutions. We people give attention to building relationships to make certain consumer needs are now being offered utilizing the most useful services and products we can provide.
- Relationship management: place our clients in the center of every thing we do. Exemplify our Product product product Sales culture. Serve and teach clients in the item profile. Escalate dilemmas into the Store Manager, DDO, and Corporate Office if struggling to resolve the issue straight utilizing the consumer.
- Cash control: Handle and count currency, money payday loans Washington, and coins to add owning a money cabinet, counting money deposits, going cash from safe safe to cash cabinet as well as other money control needs. Accountable for bank deposits or bank pick-ups. Balance batch that is individual with shop product product sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and deals per business policy.
- Conformity: accountable for conformity with company/State policy and procedures Federal that is including regulation relevant.
- Inbound/Outbound calls: response phone inquiries in reaction to questions that are general consumer applications, needs or other problems. Destination outgoing consumer courtesy and collection telephone telephone telephone calls prior to federal regulations and shop running procedures.
- Brand Ambassador: improve the Check ‘n Go brand name expertly and make certain shop look (external and internal) is maintained to business criteria. Help in the execution of most business marketing plans and programs, ensuring accurate and prompt set-up, exemplary execution and within founded due dates.
Minimal Education and Enjoy Involved:
- 2 yrs sales that are previous customer service experience chosen.
- 2 yrs cash managing experience chosen.
- Will need to have own private dependable transportation in conformity with posted policy and procedure. This might NOT add public transport, transport from family members or buddies. Must keep a valid license and Automobile that is valid Insurance utilized by the organization.
Furthermore, you can expect: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance coverage), an ample premium time off system, 401k retirement plan, tuition reimbursement, plus an engaging work place.
About Axcess Financial:
Our company is a privately held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to manage their individual funds whenever, where and exactly how they need. It is our objective to have individuals the income they want whenever it is needed by them. We be sure we do this in a real means this is certainly accountable and inside their means.
Dedication to Diversity:
Axcess is invested in employing and keeping a diverse workforce. We have been proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to battle, color, faith, gender, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any other protected course.
This publishing is supposed to explain the basic nature associated with work expected to be done and it is perhaps not a thorough a number of all obligations, duties and abilities necessary for the career.